If they’re trying to be be funny, your response could be just what they want for their pending punchline. Try to avoid a back-and-forth online conversation. This will notify the commenter of your response and will create a hyperlink directly to their account. When a business responds privately to a comment, the comment shows a note that the business has responded privately, so other Page visitors know that the business handled the request. When possible @.mention fans in your response to Facebook comments to add a personal touch. One of the issues small business owners struggle with on social media is dealing with negative Facebook comments. Thank you for taking the time to comment on my post. Say ‘Thank You’ to Compliments. Just their first name. For example, say you shared a picture of the Edmonds Ferry at sunset and a fan compliments the colors and praises the location. Discover how we integrated Facebook into Tru Health's Content Strategy to triple new customers weekly. This indicates they actively want to know about you. If you’ve ever wished for an easy way to deal with customer service issues on Facebook, your wish has been granted. When you’re deciding how to reply to a comment on Facebook, remember: The most important thing to do is show you’re listening. Solutions, Tuesday, Sep 15, 2020 at 08:05 AM Responding to Facebook comments allows you to: Deepen your relationship with fans who have shown an interest in your business, Further build upon a point you were trying to make with your post. * * If I type Joseph Wong as a comment … What you do not address, is what happens if someone gets a message alert that someone “replied privately to your recommendation”, but in your messages there’s nothing there? Go to your Page, then go to the comment. This type of comment is so blatantly mean and ridiculous that the delete button is typically the best way to handle it…followed by blocking the troll’s IP address if you are able. All good things for your brand. It’s also worth noting, you don’t have to use their full name. The Quick and Dirty on Facebook Reactions, Thursday, Oct 27, 2016 at 09:00 AM | Solutions, Around here, we’re casual Instagram users. If you’re a seasoned Facebook admin and have an active Facebook page, you’re probably pretty good at responding to comments on … • by Mikaela Judd. Resist the urge to react instead of respond. Click Reply below the comment. However, as much as we are preaching the importance of responding, not all comments deserve the same type of response. All you have to do is click the “message” button (highlighted in yellow below)… and a new window will open up allowing you to … However, if your fan’s compliment is more detailed, such as acknowledging something specific about the content or image you’ve shared, it’s best to respond in equal measure. Learn more about answering questions on Facebook. This is so cool. Mitigate them. Even the most customer service oriented businesses experience an issue from time to time. Whether the comment is on your blog, a social media account, or a review website, you need to get in there and address the person who made the comment. Here’s how. See how social media integration combined with content marketing helped drive sales for one of our customers. While the majority of comments you’ll receive will likely be positive, some will … However, if a fan comments on your status, you can (often) mention them in that comment thread. Solutions, Thursday, Sep 24, 2020 at 02:10 PM Solutions How Does Facebook Live Stream Really Work? The ultimate Facebook success is when you can use it to form relationships. thanks to this website i have gotten a nice information today. Let's go. A few members of our creative team have accounts. I’d never be rude or mean. While there are billions of users on Facebook, we are assuming that a fair share of folks are yet to hide comments on their Facebook accounts. Go to the offending comment and hover your cursor over it. Use social media to turn strangers into friends, friends into customers & customers into salespeople. Why, when Instagram has more... Get our full tutorial on how to mitigate a customer service issue on Facebook. You can still respond publicly, of course, but being able to send a private message right in the comment stream is awesome. You mention someone by typing the ‘@’ symbol directly followed by the commenter’s name – as shown in the example below. DON’T: Lose Your Cool. Please share your experiences in the comments below. Humans make mistakes. Solutions. Its chock-full of tips and tricks to grow your business. Learn more about answering questions on Facebook. Learn more about how to say 'thank you' to compliments. When they happen, great businesses know not to avoid them. Keep encouraging them. How Does Facebook Live Stream Really Work? You might thank them, acknowledge it was indeed a beautiful night, and ask them what they love best about Edmonds. I had no idea what this was and had to research it. Respond to their status by acknowledging their comment and inviting them to contact you over the phone or by email. But the initial intent of Facebook was to connect people – to help individuals socialize. Seeing the notifications can be tricky for many advertisers, who publish an ad through Facebook’s Power Editor and never see it again. and I said "thanks so much.. :/" and she said "no problem!" Once customer is satisfied, ask them privately to remove offending post, 6. Hiding comments on your personal Facebook timeline through your web browser is actually pretty straightforward. i hope to see more nice content in your site the next time i need answers. How to Hide Comments on Facebook. Follow these suggestions: 2. Be patient & understanding – put yourself in their shoes, 3. It’s important to respond quickly and efficiently to customer … Does that mean, they deleted the response? Rather than rattle off a negative response, either have someone else who is less emotional about the situation respond or wait until your emotions calm before responding. You put up a lovely photo of yourself on Facebook and they just have to say the meanest things. Below, Marter, also founder of the private counseling practice Urban Balance, shared her tips for responding to rude, nosy or inappropriate comments and questions. Hi Renee, Now you can nip any customer service issue in the bud with a private message that’s simple and easy to do. You could say something as simple as, “Great idea. The saying “the customer is always right” should … I opened a private message to a page I’ve always liked. Type your response and click 'Comment. Add your reply and press the Enter key. When it comes to social media, it is easy to fire off a response before you really think about it. If you are unable to reply to comments and have no reason why you shouldn't be able to please use the link below to report a problem: Include your email and phone number in the response. Responding to Negative Comments. Go … How to see comments on Facebook ads. We promise to keep your email address safe. However, you want to take that conversation out of any public forum as quickly as possible. We hadn’t considered that yet. Offer a simple apology, even if you’re not at fault, 4. * That is a technique to get the attention of the one being named, and for oneself, to bookmark a post for review later. If you know the person and can contact them directly, do so. The etiquette of how to respond to Facebook comments isn’t cut and dry, but with a few simple principles you can acknowledge your fans and grow a community. If you weren’t able to resolve the issue with the customer or have the review removed by Facebook, now’s the time to respond to the review. Facebook page admins can reply to public comments with a PRIVATE message! Plus, when you send the message, it will include a link to the customer’s comment for reference. Here’s Where Get Them, Evaluate Your Instagram Performance in Just 10 Minutes a Week. Edit Comments. If the person tagged responds with a positive comment (they like them, they want it, so pretty, etc.) My article was focused on how Facebook page admins can use the private message feature, not about getting a response from a page admin. 9 Essential Elements of a Strong Facebook Presence It’s usually best to leave negative comments on your page and respond appropriately. The good news is that you can delete any comment that appears on one of your posts, photos, or videos. Copyright © 2003-2020 RWL Design, Ltd. Unlike Twitter, that doesn’t let you edit … We’ll show the best ways to do this, so you can get started today!. Scroll past the post and read something else. If a fan asks a question in their comment, definitely take the opportunity to respond. Once you’ve selected the appropriate profile, you can delete everything but the first name. As you begin typing the name, a list of options will drop down. All you have to do is click the “message” button (highlighted in yellow below)…. Because as Seth Godin once said, “You can use social media to turn strangers into friends, friends into customers and customers into salespeople.”. If offended party is unreceptive to customer service, and continues causing trouble, ban them as last resort. Include gratitude for their comment and deliver specifics in your response. The Troll: Blatantly mean comments intended to illicit a reaction from you. Talk to the person publicly, urge them to speak with you privately. There is no need to allow this comment to inhabit your blog or your mind. You tell us how to reply privately but you don’t offer information for the recipient. This shows you respect their privacy. I’m sorry you felt the article didn’t have enough information. This guy commented on a picture of mine saying "haha, you look ugly, like usual" and then this other girl, who doesn't like me, said "lol, it's true." Hi George, Thank you for coming to the Community today I hope you're doing well. 1. It’s usually best to leave negative comments on your page and respond appropriately. Negative reviews can feel like a personal attack, so following the above steps can actually provide a cooling off period that’ll help you avoid the mistake of writing a rapid emotional response. If you do respond, keep your cool. Next to the comment, you’ll almost … Join our always relevant newsletter. Disparaging Facebook comments can really make you angry. Responding generously to valid complaints will make you look good to consumers, and being gentle and professional in dealing with crazy or unreasonable comments can also be a win. Similar to ignoring them, don’t feed them either. Partner with our team to create highly personalized responses to your Facebook comments. If you don’t respond, there’s no joke. Don’t be baited. I wrote it 5 years ago, and as I’m sure you know, Facebook has made a lot of changes since then, as have I in my business. For how to comment on Twitter, Instagram and LinkedIn as well, see: How to Reply to Comments on Social Media. 7 ways to respond to negative online comments. Every post is a block of black-and-white text. You’ll see a drop-down arrow; when you click on it, you’ll see the option to “hide comment” or “embed.” Just click “hide comment.” Don't hide from customer service issues on Facebook. They’re a collection of mostly puppy pictures and dinner creations. Learn the best way to handle and respond to the negative comments … 7. Comment on a post: Click the ‘Add a comment’ field at the bottom of the discussion. Frequently, this box is already … This is why it’s essential for you to respond to all comments on your page. Even if it is just … Respond Quickly. If you had created a Facebook page for your business, Iguess it is your obligation to respond to each and every comment that needs a reaction. Click Comment. 9 Essential Elements of a Strong Facebook Presence, The Quick and Dirty on Facebook Reactions, The Pros and Cons of Starting an Instagram Account for Your Business, Does Your Website Need Images? When it comes to using Facebook to promote your business, it’s easy to forget why and how the whole social platform has started. And, it allows you to show other followers you take these issues seriously. Some people just want to be heard, and by acknowledging comments, you do that quickly and easily. I’m guessing this feature can be used for other things as well…not just for business. Using Memes while Updating Your Status: Log into your Facebook account. Are you unsure how to respond to negative Facebook comments? How to Respond to Negative Reviews on Social Media From your News Feed, click Pages in the left menu. and a new window will open up allowing you to reply privately to the person. You aren’t able to directly mention a fan in your Facebook status. > Why do people type in someone's name in Facebook as a comment? I asked her to leave me alone and she said "sorry spazz.....actually I ain't that sorry" 2. Yes! With regards to your inquiry about what happens when someone replies privately to your recommendation, but there’s nothing in the message, I don’t have a good answer for you. Click on the name of the person you want to reply directly to, type your response and click ‘Comment’.This will notify the person of your response… Thank the original person for sharing, and show your gratitude that the tagged person liked the product. If a fan compliments your status with a generic … Tune in. How do you handle negative Facebook comments? A Facebook Page that is crowded … You can control how you respond to what’s said. This guy commented … Doing so signifies that you take customer concerns seriously and want to rectify the situation as best you can. Read more, Wednesday, Oct 21, 2020 at 10:01 AM That’s great! So unless the comment is not relevant to be answered, it is a must to reply in order to solidify … To hide comments on Facebook’s native platform, all you have to do is hover over the comment. Questions on Facebook indicate your fans are interest. If a fan compliments your status with a generic comment, something simple like “Thank you” or “Thanks” is more than adequate. I no longer offer social media marketing as a service for my clients, which is why I haven’t updated this article. 1. Slow down and take a minute. Commenters may lose interest in your page if you ignore them. 22301 95th Pl W Edmonds, WA 98020, RWL Design, Ltd. | Advertising, Design, and Development. Note: Asking a question isn’t necessary, but it does encourage engagement. Facebook page admins can reply to public comments with a PRIVATE message! (Case Study). Thanks!”. Handling Your Feelings Use meditation as a coping technique. If the comment is the result of a negative experience, you should definitely respond. , do so how to respond to mean comments on facebook your response to a specific person type ‘ @ ’ to a. 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